SHIPPING & RETURNS
Worldwide shipping within 2 to 5 working days after receipt of order.
We will email you a DHL shipping confirmation as soon as your package is on its way.
DHL PREMIUM: €6.90 / free returns
SHIPPING WITHIN EU
DHL PREMIUM: €14.90
DHL PREMIUM: €21.90
DHL PREMIUM: €39.90
All deliveries outside of Germany may be subject to import duties (fees, import duties), which are determined by the destination country. They are charged as soon as your package has reached your country. ARES CHANTIER cannot predict how high your potential levies will be. It is best to find out about this at the customs office in your country and state the value of the goods.
If you wish to return an item or your entire order, please send an email to firstname.lastname@example.org or use the contact form. We will help you as soon as possible.
Returns are free within Germany.
Our return policy is valid for 14 days. If your purchase is more than 14 days old, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging.
When we have received and inspected your return, we will send you an email to let you know that we have received the returned item. We will also notify you of the approval or denial of the refund.
ARES CHANTIER does not assume any costs for returns outside of Germany, Austria & Switzerland.
Payments made via SOFORT or Klarna must be verified before the goods leave the warehouse. This can usually take a few days. To avoid extended shipping time, we kindly ask you to pay by express.